Lotto NZ apologizes after technical issues with website, app prevents punters from checking tickets

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Lotto apologizes and blames a ‘system error’ after punters keen to see if they had hit the giant $23 million jackpot were unable to verify their tickets on the site’s app and website.

The mega-rich prize was won by a lucky player who purchased their winning ticket from an Orewa store.

But those in a rush to see if they held the winning ticket were baffled by technical issues last night with the MyLotto website and Lotto NZ app not working properly.

Disappointed players were greeted with a message that appeared on the apps saying some were having trouble trying to verify their tickets.

“We are working to resolve this issue as soon as possible and apologize for the inconvenience caused.”

Disappointed Lotto players couldn't check their tickets after last night's draw.  Photo / Provided
Disappointed Lotto players couldn’t check their tickets after last night’s draw. Photo / Provided

A player posted on the Lotto NZ Facebook page that he had received a message about the delay in the appearance of tickets in the app, but his tickets had completely disappeared.

Others said they received a message that the draw was in progress.

Lotto NZ responded that they are aware of the issues and are working to resolve them as soon as possible.

“Our team is currently working to ensure tickets show up, but please be patient and we appreciate your patience.

This morning, a Lotto spokeswoman said they encountered a system error preventing some customers from checking their tickets after the draw.

“We would like to apologize to the customers who have been affected for any frustration caused.

“We identified and resolved the issue last night, and MyLotto and the Lotto NZ app are working normally this morning,” she said.

The latest issue comes after tickets disappeared following a system upgrade in July.

Frustrated players who tried to log into the improved MyLotto site found that their purchased tickets were not visible.

Lotto NZ was quick to let upset players know their tickets were safe, but a glitch during the upgrade hid them.

The issue is not new with similar technical issues impacting the Lotto website five years ago.

Last night’s winner was the 14th Powerball multi-millionaire of 2022 and followed an $8.2 million win in Kaikōura last month.

The store owner who sold last night’s winning ticket, Orewa Lotto Plus owner Amit, told the Herald he was “absolutely” thrilled to sell the big ticket.

“I’m over the moon.”

He said it was the 18th big win sold at the store.

This morning, the seaside township north of Auckland was abuzz with speculation over who had won.

Edwin S. Wolfe